Property Manager Responded: Thank you for your feedback. We are sorry to hear that aspects of your experience did not meet expectations. We understand the frustration caused by the elevator outages and are continuing to work closely with our service partners to improve reliability. We also take your comments regarding our team seriously and will use them as an opportunity to improve our service to our residents. If you have maintenance concerns that have yet to be resolved, please email one12courtland@assetliving.com or swing by the leasing office so we can ensure your work order is addressed in a timely manner!

Property Manager Responded: We are so excited that our pool and pool deck have been fully updated. We know this is an amenity many of our residents are eager to enjoy the rooftop pool this summer. We will be opening it very soon to enjoy Summer days in the sun!

Property Manager Responded: Thank you for taking the time to share your experience. While it’s difficult to read, we take feedback like this seriously because it highlights where we need to improve. First, I want to sincerely apologize for the condition your apartment was in at move-in and for the delays you experienced in getting critical items—like your bathroom door and AC—addressed. That is not acceptable, and it does not reflect the standards we aim to uphold. We are reviewing our make-ready and work order processes to ensure situations like this are not repeated. I’m also very sorry to hear that you felt dismissed when seeking help. Every resident deserves to be heard and supported directly, and it’s clear we fell short in your case. We appreciate you recognizing Genevieve—she is a valued member of our team—and we are working to ensure that level of care is consistent across the entire staff. Regarding the community concerns you mentioned, we understand how frustrating ongoing maintenance issues like elevators, lighting, and trash can be. These are not experiences we want for our residents, and we are actively working with our vendors and internal teams to improve both response times and overall upkeep. As for the rooftop and pool deck, access is currently restricted while we await the required permit from Fulton County. We know this amenity is an important part of the resident experience, and we are hopeful the permit will be received very soon so the space can fully reopen. In the meantime, our courtyard in Building One remains open and is a great alternative space for residents to relax, read, and enjoy the weather. We understand your frustration and disappointment, and we don’t take your comments lightly. If you are open to it, we would appreciate the opportunity to speak with you directly to better understand your experience and work toward making things right.

Property Manager Responded: Thank you so much for your kind words. Resident satisfaction is very important to us so your review made our day!!! Please let us know if there is anything we can do to help you continue to enjoy your home.

Property Manager Responded: Thank you so much for the kind words! We’re thrilled to hear that you’re enjoying the community, especially the gym, pool views, and convenient location. It’s great to know that you’re feeling the positive energy from both the space and the people — that’s exactly the environment we strive to create. We’re also excited to share that we have big improvements underway, including a full gym refresh with new flooring, updated equipment, and fresh paint, as well as a pool remodel that will elevate the space even further. We’re committed to continuously enhancing the experience for our residents. Thank you for being part of our community!