August 26, 2025
Mismanaged, Overpriced, and Unprofessional – Think Twice Before Renting
I initially sent my review directly to the leasing office via email in hopes that my feedback would be taken seriously and used to improve the experience for future residents. Unfortunately, I never received a response. Nearly three months after moving out—without any final statement or notice—I was suddenly sent to debt collections. When the charges were reviewed, the total had to be “readjusted” due to mistakes, highlighting how chaotic and careless the process was. Many charges were supposedly backed by close-up photos claimed to be from my apartment, including replacing the entire carpet or flooring. This was hard to believe given that the apartments in general are poorly maintained—units are handed over dirty (sand, rocks, earrings, even small elastic bands), dusty windows filled with gunk and spiderwebs, and neglected maintenance. It felt as though upgrades were being done at the expense of former tenants. This was incredibly disappointing after being a resident at City Plaza for two years. When I moved in, the apartment was not properly cleaned. Rent increases came with no noticeable improvements. Amenities like the gym remained neglected; a machine was missing attachments, and when I asked about repairs, I was told it was “not in the budget,” even though the fix would have been minimal. The pest problem was another serious issue. Cockroaches persisted in my unit until the day I moved out, despite multiple reports. While some leasing staff were professional, the same cannot be said about security. One guard was consistently rude, unprofessional, and hostile—yelling at residents and guests, arguing with delivery drivers, and even confronting me for briefly standing outside to say goodbye to a friend. His behavior made residents and guests feel unwelcome. City Plaza markets itself as a luxury apartment, when in reality, it isn't—units are poorly maintained, amenities are neglected, and residents are treated unfairly when issues arise. It might have potential, but professionalism, communication, and respect for residents are clearly lacking. Sending a loyal tenant to collections without proper notice, making mistakes in final charges, and trying to shift renovation costs onto former tenants speaks volumes about their priorities. I strongly urge anyone considering this complex to think carefully—especially students, as there are many better apartment complexes with similar or lower costs.
Property Manager Responded: Thank you for sharing your detailed feedback. We're sorry to hear about your experience and the issues you faced during your stay. Your concerns about maintenance, communication, and charges will be shared with our leadership team for review. Please contact us directly if you'd like to discuss this further.
September 2, 2025